Drupal Client Delight: A Guide to Setting, Managing & Delivering on Client Expectations – Every Time
Platinum and gold sponsors
sspraggs - Fri, 02/01/2008 - 4:33pm
Presenters:
Shane Spraggs
Gene Bernier
Track:
marketing and business
Proceedings Have Been Posted:
no
Session Description:
Presentation slides posted here
SESSION OVERVIEW
In this practical, how-to seminar, Acro Media reveals tried-and-true methodology for creating Drupal client satisfaction. Learn how to best convey Drupal’s enormous business value; set and manage customer expectations with education and collaboration; and design and construct a Drupal CMS site that delights – precisely according to a shared plan. Acro Media’s arsenal of Drupal tips will help you win and retain clients who appreciate of great planning, straightforward work processes and a superior product. This seminar will improve the way you work with Drupal and clients.
TRACK
Marketing and Business
AGENDA
Sales process
- Setting/managing expectations from the start
- Demonstrating the deliverable to the client
- Conveying costs and value: selling the value of flexibility and expandability
- Establishing the level of involvement the client desires
Planning
- Preparing for customizations
- Seleting appropriate modules
- Maintaining and managing scope
Design process
- Design considerations for Drupal
- Beating the menu system
- Taming the administration interface
Construction
- Removing core functionality that gets in the way
- Skipping the Zen theme
- Restricting administrative access for clients
- Performing quality assurance
Getting our Feet Wet
- Acro Media’s experience in learning/implementing Drupal.
- The value of peer support.
- Overcoming/coping with the steep learning curve.
- Value of establishing corporate processes
Acro Media Success stories
Q&A Time
GOALS
Attendees of this session will leave with the following:
- A deeper appreciation of, and ability to convey, Drupal’s enormous business value &ndashl; enabling easier sales and higher profits.
- The guidance to better set, manage and accurately deliver on client expectations (and avoid the risks and frustration of not doing so)
- Actionable tactics gained through insights of a top tier developer’s real-world Drupal experience: the learning curve, considerations of different clients’ needs (e.g. social networking tools for community&ndashl;based organizations; management and expandability for large corps; flexible, affordable solutions for small business).
Scheduled:
accepted
Session start time:
03/05/2008 - 9:00am - 03/05/2008 - 10:30am
Presentation Slides
Big thanks to everyone who came out this morning, especially those that asked questions. We’ve posted our presentation slides posted here
Great Session
Shane,
Great session. Excellent insight for those new to Drupal. Thanks for posting your slides.
Best,
Jeff