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Drupal Client Delight: A Guide to Setting, Managing & Delivering on Client Expectations – Every Time

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sspraggs's picture
sspraggs - Fri, 02/01/2008 - 4:33pm
Shane Spraggs
Gene Bernier
marketing and business
Proceedings Have Been Posted: 
Session Description: 

Presentation slides posted here

In this practical, how-to seminar, Acro Media reveals tried-and-true methodology for creating Drupal client satisfaction. Learn how to best convey Drupal’s enormous business value; set and manage customer expectations with education and collaboration; and design and construct a Drupal CMS site that delights – precisely according to a shared plan. Acro Media’s arsenal of Drupal tips will help you win and retain clients who appreciate of great planning, straightforward work processes and a superior product. This seminar will improve the way you work with Drupal and clients.

Marketing and Business

Sales process

  • Setting/managing expectations from the start
  • Demonstrating the deliverable to the client
  • Conveying costs and value: selling the value of flexibility and expandability
  • Establishing the level of involvement the client desires


  • Preparing for customizations
  • Seleting appropriate modules
  • Maintaining and managing scope

Design process

  • Design considerations for Drupal
  • Beating the menu system
  • Taming the administration interface


  • Removing core functionality that gets in the way
  • Skipping the Zen theme
  • Restricting administrative access for clients
  • Performing quality assurance

Getting our Feet Wet

  • Acro Media’s experience in learning/implementing Drupal.
  • The value of peer support.
  • Overcoming/coping with the steep learning curve.
  • Value of establishing corporate processes

Acro Media Success stories

Q&A Time

Attendees of this session will leave with the following:

  • A deeper appreciation of, and ability to convey, Drupal’s enormous business value &ndashl; enabling easier sales and higher profits.
  • The guidance to better set, manage and accurately deliver on client expectations (and avoid the risks and frustration of not doing so)
  • Actionable tactics gained through insights of a top tier developer’s real-world Drupal experience: the learning curve, considerations of different clients’ needs (e.g. social networking tools for community&ndashl;based organizations; management and expandability for large corps; flexible, affordable solutions for small business).
Session start time: 
03/05/2008 - 9:00am - 03/05/2008 - 10:30am
Average: 4.3 (19 votes)